Who we are
What personal data we collect and why we collect it
In order for you to use our Services and other features of our Site, we will ask you for some of your personal data (e.g. contact information, name, etc.). The amount and type of information that we gather depends on the nature of the interaction. Those who purchase Services from us are asked to provide additional information including, as necessary, the personal and financial information required to process transactions.
In each case, we collect such information only as is necessary or appropriate to fulfill the purpose of your interaction with us.
You can always refuse to supply personal data; however, doing so may prevent you from receiving our Services or engaging in other activities on the Site. In no event will we ever request sensitive personal data (e.g. health information, religious preferences, etc.) from you, and we
expressly request that you not provide any such sensitive personal data to us.
Web server logs
Bear in mind that as with most websites, we gather certain information automatically through your use
of the Site.
What this information may include is Internet protocol (IP) addresses, browser type, Internet
service provider (ISP), referring or exit pages, the files viewed on the Site (e.g., HTML pages,
graphics, etc.) to analyze trends in the aggregate and administer the site.
We use analytical software to help us understand this information and this software sends information to its licensor. Other sites and companies may also use this software. As a result, the licensor may collect information that, when aggregated by them, allows them to identify you individually. We have no responsibility for this collection and use.
Your rights over personal data and deletion request rights
Upon request, we will provide you with the details regarding your personal data that has been collected by us or which is under our control. If you would like to change information that we maintain about you, you may log into your account and change it or submit a support request for any information to which you don’t have access or the ability to change yourself.
If you are our customer, you may not be able to opt out of all emails, including certain administrative or billing communications which are important to the ongoing maintenance of the service your purchased. We may keep your personal data for as long as reasonably required to meet the purposes described herein.
Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Use of Personal Information
The personal information we collect will be used for one or more of the following business purposes:
- To meet the reason you provided the information in the first place. For example, if you provide your personal information to
purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your
information to facilitate new product orders or process returns.
- To provide support and respond to inquiries.
- To respond to law enforcement requests and as required by law.
Sharing Personal Information
Sale of Personal Information
We do not and will not sell your personal information. Our goal is to provide a reliable and confidential service to our clients.
General Data Protection Act – GDPR policy
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases: Consent, Contract, Legal obligation, Vital interests, Legitimate interests, Special category data and/or Criminal offence data.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Under the GDPR your rights are as follows:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
We handle subject access requests in accordance with the GDPR.
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Response Timing and Form
We strive to respond to a verifiable consumer request within a reasonable time frame and up to 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.
If such a case arises, the response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology. We hope you are satisfied with the way we handle privacy conserns.